1. Account access
Dwellr is available to eligible users with a verified email address or Nigerian mobile number. Some property and on-ground services are currently limited to the Chevron-to-Ikoyi service corridor. Features may change, be paused or require manual follow-up during the public beta. You must provide accurate details and keep OTP codes, PINs and access links private.
2. Property and tenancy decisions
Dwellr helps organise listings, applications, documents, reminders and communications. It is not the landlord, tenant, buyer, seller, developer, lender, lawyer, surveyor or estate valuer. A listing, KYC submission or dashboard status does not replace independent inspection, title investigation, a signed agreement or professional advice.
3. Listings and user content
You may upload only property information, photographs and documents you are authorised to use. Do not submit false listings, unlawful content, another person’s identity information without authority, malware or confidential records unrelated to a Dwellr transaction. Landlords remain responsible for listing accuracy and lawful tenant decisions.
4. Services and payments
A service request records your interest so Dwellr can confirm scope, availability and pricing. It is not a completed booking until Dwellr and the user confirm the provider, price and schedule. Rent and move-in charges are paid only to the landlord-specific account printed on the approved payment pack, or through a clearly identified online checkout when that option is active. Dwellr does not hold rent funds. Always confirm the account name with your bank and require the landlord to confirm full payment before the tenancy is activated.
5. Valuations and off-plan information
Online values are indicative estimates based on location baselines and available Dwellr comparables. They are not signed valuations. Off-plan progress, developer information and document-health indicators must be independently checked before investment or payment.
6. Renter KYC
Renter KYC helps a landlord review an invited application. It is not a guarantee of identity, income, creditworthiness or future conduct. Approval and rejection decisions remain with the landlord and must comply with applicable law and the parties’ signed agreement.
7. Acceptable use
Do not attempt to access another user’s account, property, tenant profile or private document. Do not scrape the service, overload verification messages, interfere with security controls or use Red Box to threaten, defame or report an emergency. Emergencies should go to the appropriate emergency service or property contact.
8. Availability and responsibility
Dwellr aims to keep the service available and protect stored records but cannot promise uninterrupted service. Users should keep their own copies of signed agreements, receipts and title documents. To the extent permitted by Nigerian law, Dwellr is not responsible for a property decision made without independent professional review.
9. Suspension, changes and law
Dwellr may suspend an account that threatens users, data or the service. Material term changes will be shown in the application. These terms are governed by the laws of the Federal Republic of Nigeria. Dwellr is operated by Voxa Realty. Use the signed-in Support section, email cloverscave33@gmail.com or call 0905 555 5635 for questions, complaints, privacy requests or payment concerns.